Use the account you already have
Check the sign-in option shown on your screen and enter the details used for that account. Avoid creating another account as a shortcut around an access problem.
If the app offers account recovery, follow that flow. Keep access to any phone number or email address used by your chosen sign-in method.
If a verification step does not complete
If your sign-in flow uses a verification code, check that the destination shown on screen is yours. Wait for the on-screen resend timer and use the most recent valid code. Never give a code to someone asking for it in a chat.
If the app does not connect
Check that another website opens on the same connection. Reopen the app and confirm that your phone’s date and time are correct. If the app shows a service message, follow that message rather than repeatedly submitting your details.
Get account-specific help
For an account issue, use our support channel and describe the message on screen. Include the phone model and the step where the problem occurs. Do not send passwords, verification codes, UPI PINs or complete payment details.